How are retailers adapting experiences, products, and operations to delight consumers? Innovation is the name of the game, and there's no consolation prize. Smart retailers are modernizing their tech stacks, embracing the cloud, and leveraging data to help them launch new offerings - in new ways - in new markets - at blazing speed.
Egen is one of the leading digital innovation partners to some of the world's largest retailers and grocers. Together, we've tackled their toughest challenges using cutting-edge technologies.
Hyper-personalized product recommendations across 10,000+ SKUs? Delivered. Reduced $500k in operational expenses in under 6 months? Check. Slashed delivery times from two days to two hours? No sweat.
What we do
Turn Shoppers into Buyers. And Buyers into Loyalists.
Explore the end-to-end technology solutions used by leading retailers to increase customer acquisition, automate operations, and accelerate last-mile delivery.
Deliver Relevant, Personalized Consumer Experiences
- Omni-Channel Commerce
- Unified Customer Data Platforms
- Hyper-personalization and Customer Loyalty
Drive Cost Savings Through Optimized Store Operations
- Predictive Demand Forecasting
- Intelligent Inventory and Merchandising
- Store-level Operational Efficiency
Slash Turnaround Times with Last-Mile Delivery & Fulfillment
- Smart Picking and Routing
- Curbside Pickup and Smart Locker Solutions
- 3rd-Party Delivery
Bolster Your Tech and
Retailers must quickly adapt to new customer behaviors and market changes to deliver consistent and engaging customer experiences. Luckly, it's never been easier to create seamless customer experiences across channels at scale.
Leveraging the power of the cloud, retailers can grow digital and omnichannel revenue, drive operational improvements, lower the cost of doing business, and make more informed data-driven decisions.
Deliver Relevant, Personalized Consumer Experiences
For retailers to deliver relevant, convenient, and personalized experiences, they need quick and easy access to customer data across the value chain.
Create an immersive, unified shopping experience in-person and online from the first click to the last mile. Be everywhere your customers buy, whether it's on mobile, desktop, or third-party apps with a fast, flexible platform that unifies point-of-sale and ecommerce systems under one umbrella.
Unified Customer Data Platforms
Break down data silos and gain a holistic view of the customer across the organization. A unified Customer Data Platform (CDP) allows retailers to operate from a ‘single source of truth,' make data-driven decisions, and share insights across the business. Advanced and predictive analytics enable teams to extract rich insights they can act on, improve demand forecasting, and mitigate risks.
Hyper-personalization and Customer Loyalty
Personalize marketing and other touch points across the customer journey to increase acquisition and retention. AI-driven personalized promotions and product recommendations allow retailers to improve connections with customers, increase eCommerce and in-store traffic, and provide an excellent, tailored shopping experience. And, post-transaction, AI-powered chat and voice bots efficiently and effectively deliver 24/7 personalized customer service, leading to greater loyalty.
Drive cost savings through optimized store operations
Retailers need to quickly and accurately anticipate customer demand and ensure they have the right products, at the right place, at the right time.
Predictive Demand Forecasting
Combine your sales history, inventory, and product catalogs with pricing and promotional data, intent data (like search history), and geographic factors across all channels to optimize inventory levels and deliver what your customers want exactly when they need it.
Intelligent Inventory and Merchandising
By implementing real-time inventory performance analytics, reduce the amount of time spent manually collecting, arranging, and presenting data, and make more efficient purchasing decisions. Understanding real-time buying behaviors will also drive new levels of profitability and sales efficiency.
Smarter Store-Level Operations
The in-store experience is rapidly evolving to become more dynamic and individualized. Technology is enabling unique, 1-1 purchase experiences, optimized store layouts, and frictionless checkout experiences. Soon, no two shopping experiences will be alike.
Slash Turnaround Time with Last-Mile Delivery & Fulfillment
Modernize end-to-end fulfillment and omnichannel e-commerce – FAST – with a turnkey delivery orchestration solution.
Smart Picking and Routing
Smart picking applications and devices used in-store, including real-time messaging and communication, drive efficiency within the pick and pack process, allowing retailers to get orders to customers faster. When it comes to delivery, Smart Routing apps give drivers visibility into their entire route including the number of parcels per order, time to the next stop, customer notes, digital invoices, and a calling feature to connect with customers. Rerouting is completely automated to account for canceled orders, re-delivery is scheduled if a customer wasn't home, and geofencing ensures drivers never miss a delivery by displaying alerts for any undelivered items.
Curbside Pickup and Smart Locker Solutions
Shoppers using curbside pickup expect a speedy and smooth handoff. GPS location intelligence and alert services allow stores to capture customer order data and notify store managers of parking lot arrival times. Smart lockers are another innovative way to eliminate the need to go in-store and wait in line, while also reducing reliance on staff to run orders out. They allow retailers to utilize innovative pickup zones such as airports and gas stations, and integrate with partner apps such as Instacart, Shipt, and Reef.
Retailers can engage 3rd-party logistics and distributed network services offered by companies such as Instacart and Reef to augment their own delivery infrastructures. These platforms allow companies to offer 24/7, on-demand delivery options with dedicated couriers and fleets, while also leveraging eco-friendly methods of transport for last-mile fulfillment. Launching delivery services into previously unavailable zip codes means grocers can delight more customers and create greater brand loyalty.
Traditional Retailers vs. Challenger Companies
What happens when traditional retailers and challengers go head-to-head across the customer journey? Our team put these top companies to the test: Instacart, Amazon, Walmart, Kroger, Safeway, and Target.See the results
How to use Elasticsearch to Create an Exceptional User Experience in Retail
Search, and ye shall findRead article
Learn How this National Grocer is Crushing Last-Mile Delivery
Learn how this national grocer is optimizing its last-mile delivery processes, technologies, and partnerships to crush the competition.Download solution brief
Eroding Brand Loyalty, Data Shortages, Digital Experience: Grocery’s New Reality
Grocers are facing a steady erosion of brand loyalty due to consumer behavior shifts resulting from the pandemic. But, by addressing the last-mile data challenge and improving the digital experience, grocers can create a 'digital flywheel' to help them win today and secure long-term loyalty.Read article
Fulfilling Final Mile Delivery: Top 6 Trends Every Grocer Should Have on its Radar
More online sales coupled with higher customer expectations is a double whammy for grocers when it comes to fulfilling the final mile. Learn the top 6 trends - from smart lockers to drones - that grocers are implementing to optimize final mile delivery fulfillment.Read article
Grocery’s Roger Bannister Moment: Achieving Sub-5 Minute Curbside Pickup
"Good enough" doesn’t cut it when it comes to curbside pickup. We've outlined 3 key actions grocers can take to up their game: 1) commit to a sub-five-minute pickup experience, 2) invest in better technology, and 3) optimize execution at the store level.Read article
How Route Optimization Improves Efficiency in Last-mile Delivery
It's not just about where your product ends up, but also how it got there.Read article
The Economics of Last-Mile Delivery
The current last-mile environment continues to challenge many retailers and grocers. To address these challenges, they are taking three approaches: subsidize the cost, outsource third parties, or bring last-mile delivery in-house. Find out which one is winning.Read article
The Big Switch: How Grocers are Bringing Last-Mile Delivery In-House
Egen has worked alongside several leading grocery brands and retailers to build a last-mile delivery foundation in under 6 months.Read article